Bespoke Web CRM Built for Your Business
Off-the-shelf CRMs are built for everyone, which means they fit no one perfectly. We build yours from scratch — shaped around your actual sales process, support workflow, or operational pipeline. Your data stays yours: fully exportable, open schema, no lock-in.
The Problem with Off-the-Shelf
Salesforce, HubSpot, and Dynamics are powerful — but they're built for the average business. If your sales process, pipeline stages, or data model doesn't match their assumptions, you end up bending your business around the software instead of the other way around.
You pay monthly licence fees forever. You hit limits on custom fields. Your team works around the tool rather than with it. You export data to Excel for reports the CRM can't produce.
A bespoke CRM does exactly what you need — nothing more, nothing less — and you own it outright.
£2,400+
Average annual Salesforce cost per user for Essentials tier — before add-ons
£0/mo
Ongoing licence costs with a bespoke CRM you own outright
60%
Reduction in admin time for Nexova Health after their bespoke CRM launch
8 mo
Average ROI timeline for Strata Finance's custom KPI platform
Everything You'd Expect — Built Your Way
Custom Pipeline & Fields
Your pipeline stages, field names, and data model — not a generic template. Includes custom automations triggered when records move between stages.
Role-Based Permissions
Sales reps see their own records. Managers see team-wide data. Directors see everything. Build the access model that matches how your organisation actually works.
Real-Time Dashboards
Live pipeline views, conversion rates, team performance, revenue forecasts — surfaced exactly how your team needs to see them.
Email & Calendar Sync
Two-way Gmail and Outlook sync. Emails logged against contacts automatically. Meetings show up in the CRM timeline. No manual copying.
GDPR Compliance Built In
Consent tracking, full audit trail, data deletion workflow, subject access request tooling — GDPR isn't bolted on, it's part of the architecture from day one.
Open API & Export
Your data is always yours. One-click CSV/Excel export at any time. REST API so you can connect to any tool, now or in the future. No lock-in, ever.
CRMs We've Built for UK Businesses
We've delivered custom CRMs across a range of sectors — each built to the specific compliance, workflow, and reporting needs of that industry.
Healthcare CRM
Patient relationship management with GDPR-compliant data handling, referral tracking, and clinical workflow support. See Nexova Health →
⚖️Legal Case Management
Matter tracking, deadline management, client communication log, and document linking. See Thornton Solicitors →
💰Financial Services CRM
Client portfolio tracking, FCA compliance tooling, automated reporting, and board-level KPI dashboards. See Strata Finance →
🏠Property & Lettings CRM
Tenancy management, maintenance tracking, landlord portals, and automated renewal workflows. See Ridley Estates →
Logistics & Field Ops
Job dispatch, engineer assignment, digital signature capture, parts ordering, and real-time job status — connected to your back office.
Manufacturing & B2B
Quote management, order tracking, customer account hierarchy, contract renewal alerts, and sales territory management.
Fixed-Price, No Surprises
We quote a fixed price after a scoping session. No hourly billing, no scope creep invoices.
Focused CRM
From £8,000
Single team, core pipeline
- Custom pipeline up to 8 stages
- Up to 3 user roles
- Core reporting dashboard
- Email sync (Gmail or Outlook)
- CSV data export
- GDPR compliance tooling
Full CRM
£12,000–£25,000
Multi-team, integrations, advanced reporting
- ✓Unlimited pipeline stages & fields
- ✓Multi-team role permissions
- ✓Xero / Stripe / Mailchimp integrations
- ✓Advanced dashboards & reports
- ✓Full audit trail
- ✓REST API + white-label option
Enterprise CRM
£25,000–£45,000
Complex workflows, multi-department
- Multi-department & multi-entity
- Legacy system migration included
- Custom mobile companion app
- SLA-backed support from day one
- Dedicated project manager
- Staff training & documentation
All projects include a free 45-minute discovery call, fixed-price proposal, and weekly progress demos.
Ready to replace the spreadsheets?
Book a free discovery call. We'll listen to how your business works, show you what we've built for similar teams, and give you a clear proposal — no obligation.